Sprint Store in Bonney Lake, WA Closed now

Reviews about Sprint Store

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  August 15, 2020, by Jason Schreib
  Do yourself a favor and order direct if you still want to do business with Sprint! Employees are young and only care about signing you up. I went in to make a switch from Verizon and changed my mind less than 24hrs later. Was told they couldn't shut down the request even though the phones I ordered hadn't shipped out yet? I also coudn't get a refund of the $66 I paid in upfront sales taxes for 1 of the phones until it arrived at the store. I then had to wait for a return kit to arrive at the store and then I had to wait for it to arrive back at the warehouse???? Even once this happened I was told it would take another 3-5 business days to get my refund. Here I am 1 month later still fighting with Sprint to get the $$$ back. Store claims they can't refund the $$ per the phone isn't actual inventory of theirs?? Funny how they can take money on it upfront before it ever ships? I was also told by the rep who signed me up that the account would close and nothing would happen. But what did happen is that about 3 weeks into this process, my current Verizon phone number mysteriously got ported over to Sprint and I no longer had a working cell phone!!! I been back and fourth to the store and made numberous calls to Sprint all to no avail. I"m told that I have an "Open Case" and it's being looking into. You get what you pay for people cheaper service isn't always better. Especially if when you call service you get routed to India or Costa Rica. Yes this happened to me as well multiple times!!!
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  March 16, 2019, by Brandi Anderson
  Reps are friendly and don't try to just sell everyone on phones/accessories, they really get to know you and will suggest based on your needs without being pushy. Knowledgeable about current offers and plans and answered every question my boyfriend and I had.